Cancellation, Refund & Rescheduling Policy
At Travel Traces, your satisfaction and trust are our top priorities. Our transparent policies are designed to offer flexibility while maintaining fair operational standards.
🔁 Cancellation Policy
If you wish to cancel your booking for any reason, please refer to the table below to understand the applicable refund:
| Cancellation Timeline | Refund Eligibility |
|---|---|
| 30 Days or More Before Departure | 90% of total package cost |
| 21 – 29 Days Before Departure | 75% of total package cost |
| 15 – 19 Days Before Departure | 50% of total package cost |
| 14 Days or Less Before Departure | No Refund |
❗ Important:
- • The booking token amount (₹500) per person is strictly non-refundable, regardless of the cancellation timeline.
- • Cancellations must be communicated via email or phone only.
🚆 Refund Policy for Train/Flight Bookings
If your package includes train or flight tickets:
- • The refund for train/flight tickets will be processed as per the respective airline/IRCTC cancellation policy.
- • The ticket amount will be refunded to your original bank account or payment source after 30 days from the date of trip completion (as per IRCTC processing timelines).
- • The remaining refundable amount from the travel package will be credited to your Travel Traces Wallet within 72 working hours after cancellation.
If your package does not include train/flight tickets:
- • The entire refundable amount (as per the cancellation slab) will be credited to your Travel Traces Wallet within 72 working hours.
💼 Note: Refunds are processed only during working days (Monday to Friday). National holidays and weekends may extend processing time.
💸 Important Financial Notes
GST Amount Paid
Non-refundable as per government regulations.
Ticket Cancellation Charges + Agent Charges
Applicable as per IRCTC/airline and agency policies. This will be deducted from your refundable amount.
Travel Traces Wallet Amount
Cannot be transferred to a bank account or shared with another individual. It can only be used for future bookings with Travel Traces.
🔄 Rescheduling Policy
We understand the need for flexibility. If you wish to reschedule your trip, here's what applies:
✳ General Rescheduling Terms:
- • Rescheduling within the same trip is allowed by paying 25% of the package cost.
- • Rescheduling is subject to availability and must be requested at least 15 days before the departure date.
🚫 Short Duration Trips (less than 7 days):
For short trips, rescheduling requests within 15 days of departure cannot be accommodated, and such requests will be treated as cancellations.
🔔 Note:
- • Once a booking is rescheduled, the option to cancel that booking is not available.
- • If train/flight tickets were booked using the Travel Traces Wallet, any refund related to the cancellation of those tickets will be credited back only to the wallet, not to your bank.
📞 How to Cancel or Reschedule
You can cancel or reschedule your trip easily through any of the following methods:
Call us
+91 84601 46012
Monday–Saturday | 11:00 AM to 07:00 PM
Email us
contact@traveltraces.in
24/7 support
Online
Visit our website
Go to "Booking History" section
✅ Refund Processing Timeline
| Component | Refund Method | Timeframe |
|---|---|---|
| Package (excluding tickets) | Travel Traces Wallet | Within 72 working hours |
| Train Ticket Refund | Bank Account (via IRCTC) | Within 30 days after trip completion |
| Flight Ticket Refund | Bank Account (as per airline) | Subject to airline's processing time |
📌 Summary of Key Terms
Booking token of ₹500/person is non-refundable.
Refunds are partially/full based on cancellation date.
Train/flight ticket refunds follow external provider timelines.
Wallet refunds are non-transferable & valid for future Travel Traces bookings only.
Rescheduling incurs 25% charge and forfeits cancellation rights post-change.
GST is non-refundable under any circumstances.
Need Help?
If you have any questions about our policies, please don't hesitate to reach out. We're here to help you travel with ease and clarity.